Accenture Invests in Netomi to Scale Agentic AI for Customer Experience
Accenture backs Netomi in a strategic move to make agentic AI for customer experience the new standard for global enterprises, targeting speed, scale, and zero disruption.
Accenture (NYSE: ACN) has invested in Netomi. The move marks a significant step in scaling agentic AI for customer experience across global enterprises. Furthermore, the investment comes through Accenture Ventures and includes a strategic partnership to reshape how companies handle customer service.
Together, the two companies will embed Netomi’s agentic AI platform into existing technologies and customer touchpoints. Notably, this integration causes zero operational disruption. As a result, it is a strong fit for large enterprises with complex infrastructure.
The timing is no accident. Customer expectations are rising fast. Moreover, support volumes are climbing alongside them. According to a recent Accenture report, 87% of respondents would avoid a brand after just one bad experience. That figure alone underscores the urgency behind this deal.
At the heart of Netomi’s platform is a no-code orchestration layer. This layer coordinates AI agents that anticipate needs and act in real time. In addition, it maintains brand compliance across multiple channels. Consequently, the platform handles routine queries and complex workflows, all without pulling human agents from high-value interactions.
Ndidi Oteh, CEO of Accenture Song, called it the start of a new chapter. She said Netomi’s platform strengthens the bond between customers and the brands they trust. Above all, she stressed that the goal is to help clients serve customers seamlessly, responsibly, and at scale.
John Bolze, global AI solutions lead at Accenture Song, pointed to client demand as the driving force. He said enterprises want faster, more consistent service, without added complexity. He also noted that Netomi’s platform acts as an intelligent extension of human agents, lifting response times and overall performance.
Similarly, Puneet Mehta, founder and CEO of Netomi, described the deal as a landmark moment. He said combining Netomi’s platform with Accenture’s enterprise reach creates an end-to-end system. In his view, it will define the standard for agentic AI for customer experience transformation going forward.
Jeffrey Katzenberg, Managing Partner of WndrCo and a Netomi board director, was equally direct. He said Netomi is one of the few companies that truly delivers on the promise of enterprise AI at scale. He added that Accenture is the most fitting lead investor for this round.
Overall, this investment fits a broader pattern for Accenture. The firm consistently targets partnerships that bring secure, scalable AI to client operations. Through this stake in Netomi, Accenture expands its customer experience capabilities and gives clients a faster path to competitive advantage.
Financial terms were not disclosed. Nevertheless, the deal already carries real-world weight. Global brands, including United Airlines, Paramount, and DraftKings, currently use Netomi’s platform across chat, email, and voice channels.
